Customer Service

Here you will find answers to your questions about shopping at our online store, your order, payment options and more. Simply select from the categories below for you complete information.

  • FAQs

    Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Read More

  • Returns & Exchanges

    We want you to be entirely happy with your purchase from us. If you are unhappy with the goods in any way please contact our Customer Service Team at customerservice@demandware.com or call 1 (800) 555 XXXX as soon as possible. Please note that calls to 1 (800) 555 XXXX that are not made from a US landline may be subject to a charge. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. Read More

  • Shipping Information

    <style> .shipping-table { font-size: 14px; overflow-x: auto; } .article_shipping h3 { font-size: 20px; } .article_shipping h4 { font-size: 18px; font-weight: 500; line-height: 1.1; } .article_shipping p { font-size: 14px; } .shipping-table table { text-transform: uppercase; text-align: center; border-collapse: collapse; } .shipping-table th { font-weight: normal; background-color: #F7F7F7; text-align: center; } .shipping-table table, .shipping-table th, .shipping-table td { border: 1px solid #B9BCBC; } .shipping-table th, .shipping-table td { padding: 2%; } .shipping-table span { white-space: nowrap; } @media only screen and (max-width: 600px){ .shipping-table { font-size: 12px; } } .article_shipping p { font-size: 14px; } .article_shipping ol { counter-reset: section; } .article_shipping ol li { list-style: none; } .article_shipping ol p:before { counter-increment: section; content: counter(section)': '; font-weight: 500; } .article_shipping .text-left { text-align: left; } .article_shipping th { font-weight: 400; } .article_shipping thead th { font-weight: 500; } </style> <article class="article_shipping"> <h1 class="content-header" id="faq-top">Shipping</h1> <p> Charlotte Russe ships Monday - Friday, excluding selected holidays. You'll be provided with the total shipping cost during checkout. Orders are shipped within 2-3 business days from the order date. For Expedited and Express delivery, place orders before 2 PM EST Monday-Friday for best chance to ship same business day. Please note: Charlotte Russe cannot guarantee same business day shipment. Orders are not shipped on the weekends or holidays. </p> <h3> GET FREE SHIPPING ON ALL PURCHASES OF $50 OR MORE! </h3> <p> With a minimum purchase of $50 or more at Charlotterusse.com excluding taxes and shipping.<br /> Valid on standard ground shipment to the 48 contiguous United States only. </p> <p> <strong>Shipping to P.O. Boxes is not available for Expedited and Express delivery options.</strong> </p> <p> <strong>Prices listed on the website are in US dollars and will be charged in US dollars for all orders placed.</strong> </p> <div class="shipping-table"> <table> <thead> <thead> <th scope="col">Location</th> <th scope="col">Standard Ground<br/>(Business Days &amp; Price)</th> <th scope="col">Expedited or Express<br/>(Business Days &amp; Price)</th> </thead> </thead> <tbody> <tr> <th scope="row" class="text-left">US (Lower 48)¹</th> <td><strong>5-10 Days</strong> - $5</td> <td><strong>2-3 Days</strong> $17.99 <span>or <strong>1-2 Days</strong> $24.99</span></td> </tr> <tr> <th scope="row" class="text-left">Alaska &amp; Hawaii²</th> <td><strong>5-15 Days</strong> - $15.99</td> <td><strong>2-3 Days</strong> - $29.99</td> </tr> <tr> <th scope="row" class="text-left">Puerto Rico²</th> <td><strong>5-15 Days</strong> - $15.99</td> <td><strong>X</strong></td> </tr> <tr> <th scope="row" class="text-left">Guam²</th> <td><strong>15-20 Days</strong> - $15.99</td> <td><strong>X</strong></td> </tr> <tr> <th scope="row" class="text-left">US Virgin Islands²</th> <td><strong>5-12 Days</strong> - $15.99</td> <td><strong>X</strong></td> </tr> <tr> <th scope="row" class="text-left">Military APO/FPO³</th> <td><strong>Up to 24 Days</strong> - $19.99</td> <td><strong>X</strong></td> </tr> <tr> <th scope="row" class="text-left">Canadaā“</th> <td><strong>5-15 Days</strong> - $19.99</td> <td><strong>X</strong></td> </tr> </tbody> </table> </div Read More