RETURNS AND EXCHANGES


If you aren't completely happy with your purchase, you may return it within 30 days of the ship date to a store near you or by mail. Report, Madden Girl, GX by Gwen Stefani and Privileged for Charlotte Russe items can be returned by mail only. Charlotterusse.com does not accept returns on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish, and anything noted as final sale.


If your item is damaged, defective or incorrect upon arrival, please contact us to arrange for your return.


Merchandise purchased online can be returned to your local store or to our warehouse, address listed below. We will refund the purchase price and sales tax.


If you would like to exchange an item, you may do so at your nearest store.


Please note: You will be responsible for all return shipping fees if you choose to return it to our warehouse. We are not responsible for lost or stolen packages.



Return to a Store


1. Use our store locator to find a Charlotte Russe near you.

2. All items must be returned in original condition - tags attached with packaging.

3. You'll also need your original packing slip or shipping confirmation e-mail for a full refund. Returns without a packing slip or shipping confirmation e-mail will be issued a merchandise credit.

Note: PayPal and Bill Me Later purchases will be credited to a credit card provided the name on the original packing slip or shipping confirmation e-mail matches that on the card.


Return by Mail - Now easier than ever!


For orders placed starting 8/14/2015, easier return now available.

Return by mail. 1. Pack 2. Peel 3. Ship

Be sure to include your original packing slip or shipping confirmation e-mail with your return. You may want to keep a copy for your records. If you can't send the packing slip, just include your order number, billing name & address, and return reason on a piece of paper with your return.

For orders placed prior to 8/14/2015:

Send your package to the address below and it is recommended that you get tracking for your return. Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

U.S. returns should be sent to:
Charlotterusse.com
Attn: Returns Department
715 Theodore Ct.
Romeoville, IL 60446

Canada returns should be sent to:
Charlotte Russe c/o Landmark Global
4240 Harvester Rd Unit 2
Burlington ON L7L 0E8

Important Details

  • - Shipping & Handling/Gift Wrap fees are non-refundable, unless the item itself is damaged or defective. To get these fees refunded, you MUST send your item back by MAIL.

  • - Report, Madden Girl, GX by Gwen Stefani and Privileged for Charlotte Russe items can be returned by mail only.

  • - Charlotterusse.com does not accept returns on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish and anything noted as final sale.

  • - Returns made past 30 days or without a packing slip or shipping confirmation email will be issued a merchandise credit instead of a refund.

  • - Shipping fees and gift wrap are non-refundable, unless the item is defective. Any defective items must be returned by mail.

Credit


Credit for your return merchandise will be processed once product is received at our warehouse. Please allow 2-3 weeks for return processing and 1-2 billing cycles to appear on your credit card. Your refund will be given in the same form of payment originally used for purchase. Credit for gift returns will be issued to the original purchaser.