Damaged or Defective Items

If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 866-896-7568. Please be prepared to supply the Representative with the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. charlotterusse.com will make every reasonable effort to assist you with your return and will cover all return shipping charges. If you do not contact Customer Service, you are responsible for these return shipping charges. You will also be refunded the purchase price, sales tax, and original shipping fees for returned items.

If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 866-896-7568. Please have your order number available when you call.