Returns Policy

If you aren't completely happy with your purchase, you may return it within 30 days of the ship date to a store near you or by mail. Report, Madden Girl, GX by Gwen Stefani and Privileged for Charlotte Russe items can be returned by mail only. Charlotterusse.com does not accept returns on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish, and anything noted as final sale.

Merchandise purchased online can be returned to your local store or to our warehouse, address listed below. We will refund the purchase price and sales tax.

If you would like to exchange an item, you may do so at your nearest store.

Please note: you will be responsible for all return shipping fees if you choose to return it to our warehouse unless the items are damaged, defective or incorrect upon arrival. We are not responsible for lost or stolen packages.

toggle RETURN TO A STORE

Note: PayPal and Bill Me Later purchases will be credited to a credit card provided the name on the original packing slip or shipping confirmation e-mail matches that on the card.

toggle RETURN BY MAIL - NOW EASIER THAN EVER!

Pack

Pack item(s)–tags attached–along with your completed return form or shipping confirmation email.

Peel

Stick the pre-paid return label on the front of your package.* We'll deduct $6.99 from your return credit. Please allow 2-3 weeks for return processing.

Ship

Drop off package at any USPS or FedEx location. We recommend USPS.**


* Excluding Canada. Canada returns must be pre-paid via Canada Post. No COD accepted.

** Guam, VI, Puerto Rico, and Military APO/FPO addresses must use USPS only.


If you can't send the packing slip or shipping confirmation e-mail, just include your order number, billing name & address, and return reason on a piece of paper with you return. Keep the return tracking number for your return package to monitor delivery status.

If you no longer have your packing slip, send your package to the address below and it is recommended that you get tracking for your return. Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

U.S. returns should be sent to:
Charlotterusse.com
Attn: Returns Department
715 Theodore Ct.
Romeoville, IL 60446

Canada returns should be sent to:
Charlotte Russe
c/o Landmark Global
4240 Harvester Rd Unit 2
Burlington ON L7L 0E8

Important Details

  • Shipping & Handling/Gift Wrap fees are non-refundable, unless the item itself is damaged or defective. To get these fees refunded, you MUST send your item back by MAIL.
  • Report, Madden Girl, GX by Gwen Stefani and Priviledged for Charlotte Russe items can be returned by mail only.
  • Charlotterusse.com does not accept return on jewelry, electronic gift cards, physical gift cards, swim, intimates, fragrance, nail polish and anything noted as final sale.
  • Returns made past 30 days or without a packing slip or shipping confirmation email will be issues a merchandise credit instead of a refund.
  • The charge will be added to your order total.

toggleCREDIT

Credit for your return merchandise will be processed once product is received at our warehouse. Please allow 2-3 weeks for return processing and 1-2 billing cycles to appear on your credit card. Your refund will be given in the same form of payment originally used for purchase. Credit for gift returns will be issued to the original purchaser.